RETURNS AND REPLACEMENTS
If you receive goods that are in excellent condition but for some reason, decide you no longer want the goods, please return to us within 30 days. Goods must be in original packaging, be unused, undamaged and in the same conditions as you recive it. Please state reason for return in your correspondence. Once we have received the goods we will give you a refund after checking all returned items. Or we will offer you an exchange. Please note we are unable to refund any postage cost. However, any goods that arrive to you damaged will be replaced without charge and the cost of return postage refunded.
We trust that goods will arrive safely and in a timely fashion, however if, on the rare occasion they don’t, please let us know immediately so we can fix the issue.
If goods arrive damaged, please email us within 48 hours of delivery with photos of the damaged goods. We will gladly replace any damaged goods that cannot be used.
RETURNING PRODUCTS OUTSIDE THE RETURNS PERIOD
If you return your purchase by post or courier after the periods outlined above (with the exception of faulty or damaged goods), we reserve the right not to offer you a refund in full.
We may instead return your purchase to you. Prior to sending it, you will be charged the delivery fee applicable to the products and your location.
Our refund policy does not affect your statutory rights in respect of faulty or damaged goods.
PROOF OF PURCHASE
No refund or exchange will be given without a receipt, dispatch note or other proof of purchase.
If you have any questions about these policies please contact us
- By email: firstname.lastname@example.org